Return and Exchange Policy
On-Site or Christine Greene Store Purchases
To return an item to us, the item must have been purchased from Christina-Greene.com or our Houston showroom, as well as be unworn, in original condition, and have all original tags and parts attached. Damaged or altered items will not be accepted for return unless approved by our team. Submit your return request via the form below and we will send a return label to the email address associated with the order. All returns must be sent back within 14 days of the order being received. The cost of this label will be deducted from your refund. Please note, all sale items, custom items, and gift cards are final sale and may only be returned for store credit.
Holiday gifts are eligible for returns within 14 days of the date of the holiday. For returns accompanied by a receipt on or before this date, we are happy to offer an exchange, merchandise credit, or full refund. This is only for items purchased through Christina-Greene.com or through our Corporate Office.
Trunk Shows and Trade Events
Merchandise purchased at a trunk show or trade event is eligible for exchange or a store credit and must be returned within 7 days of purchase, as well as be unworn, in original condition, and have all original tags and parts attached. Damaged or altered items will not be accepted for return unless approved by our team. Submit your return request via the form below and we will send a return label to the email address associated with the order.
While we are happy to answer questions about products purchased at other retailers, we are unable to accept returns that were purchased at any outside retail store.
All sale items, custom orders, and gift cards are final sale and may not be returned for a refund.
Gift cards are final sale and may not be returned.
Return Request Form
All returns must be reviewed and approved by our team. Please complete the below form to submit your return request:
We are able to offer exchanges at this time. For a faster exchange, please request to return your order and place a new order for the item you wish to receive. We can also process an exchange after we receive the returned item. Please allow 5-7 business days for us to receive the return and NOTE shipping charges will apply. In the case of sale items, which are final sale, we are happy to provide you with a store credit for future use at Christina-Greene.com. Please contact us here to request an exchange and we will reach out to you.
If seeking an exchange due to an item that arrived damaged, defective, or was incorrectly processed, please contact us here with your order number and all relevant details about your experience.
Return Request Process
After we have received and approved your return request, we will email you a return label. If used, the cost of return shipping will be deducted from your refund. You may also ship your return back to us after it has been approved via your preferred shipping method to the address below. If you use your own return shipping, please retain a copy of the tracking number and packing slip for your records and ensure to include the packing slip included in your original shipment within the package to help us identify your return. Your returned items will be reviewed upon receipt back to Christina Greene to ensure they are in line with our return policy. If approved, we will issue you a refund to your account.
Christina Greene, LLC
2449 South Blvd., STE 100
Houston, TX 77098
Shipping and handling on your original purchase is non-refundable unless the order was incorrect or defective and previously approved by the Christina Greene team.